Refund policy

Under UK and EU consumer law (the UK Consumer Contracts Regulations 2013 and the EU Consumer Rights Directive), you normally have the right to cancel an online purchase within 14 days for a full refund, with no reason required.

How this applies to digital products
Because our guides and software are delivered instantly by download, the law treats digital content slightly differently. When you complete your purchase, you agree that delivery begins immediately rather than waiting out the 14-day period — by downloading or accessing your product, you acknowledge that you lose the statutory right to cancel once delivery has started, in line with UK/EU digital content rules.

When we do offer a refund
Beyond the initial 14-day cancellation window described above, we offer refunds specifically when:

• The file you received is genuinely corrupted or won't open
• You experience a technical error that prevents you from accessing what you paid for
• You were charged more than once for the same order

To request a refund under these circumstances, contact us at [support email] within 14 days of purchase with your order number, along with a brief description of the issue. We aim to respond within 2 business days and process approved refunds within 5–10 business days, depending on your payment provider.